Last updated: 1 October 2026

These terms apply when you buy from us at paguroupcycle.com. Please read them before placing your order. If anything is unclear, email us at info@paguroupcycle.com and we will be happy to help. Nothing in these terms affects your legal rights as a consumer.

1. About us

Paguro Upcycle is the trading name of Paguro Limited, a company registered in England and Wales (company number 08750559). Registered office: Office 1013, 37 Westminster Buildings, Theatre Square, Nottingham NG1 6LG, United Kingdom. VAT number: GB165635491. Email: info@paguroupcycle.com.

2. Your order and our contract

When you place an order, we will email you to confirm we have received it. This does not mean your order has been accepted. Our contract with you starts when we email you to confirm your order has been dispatched.

We may decline an order, for example if an item is no longer available or there is a clear error in the price or description. If this happens we will tell you and refund any payment in full.

3. Prices and payment

• Prices are shown in pounds sterling (GBP) and include UK VAT where applicable. Prices shown in other currencies are converted for your convenience.
• EU orders: import VAT and the courier's customs handling fees are included in the price you pay at checkout. In rare cases a local customs office may still charge a fee outside our control – please contact us before paying it.
• Orders outside the UK and EU: local import duties and taxes may be charged on delivery and are payable by you.
• Payment is taken when you place your order, using the payment methods shown at checkout (such as debit and credit cards, PayPal, Shop Pay, Apple Pay and Google Pay).

4. Handmade, upcycled products

Every piece is handmade by artisans from reclaimed materials such as truck inner tubes, tyres, bike chains, skateboards, army tent canvas and reclaimed wood. Natural marks, textures and slight variations in size, colour and pattern are part of each item's character and are not faults. Product photos are for illustration.

Our inner tube and tyre products are made from rubber and are not suitable for anyone with a latex allergy. We use only vegan-friendly materials in our process, but because our materials are reclaimed we cannot guarantee their original manufacture was free of animal products.

5. Delivery

Delivery options, prices and estimated times are shown on our Delivery & Returns page and at checkout. We aim to dispatch orders within 1–2 working days. Delivery times are estimates. The items become your responsibility once they are delivered to the address you gave us. If your order has not arrived within 30 days of dispatch, please contact us and you may cancel for a full refund.

6. Your right to cancel (14 days)

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at info@paguroupcycle.com with your order number. You may also use the model cancellation form on our Right of Withdrawal page, but you do not have to.

• Please send the items back within 14 days of telling us, unused and in their original condition and packaging. We will give you our returns address when you contact us.
• You pay the cost of returning items, unless they are faulty or we sent the wrong item. We recommend a tracked, insured service.
• We will refund the price of the items and the original standard delivery charge within 14 days of receiving the items back (or proof that you have sent them). Refunds are made to your original payment method.
• We may reduce your refund if an item has been handled more than necessary to inspect it, for example if it has been worn or used.
• Exceptions: for hygiene reasons, earrings cannot be returned once the hygiene seal has been broken, unless faulty. Personalised or made-to-order items cannot be cancelled once we have started making them.
• Christmas returns: items ordered from 1 November can be returned until 15 January.

7. Faulty items and your legal rights

If an item is faulty, not as described or not fit for purpose, you have legal rights under the Consumer Rights Act 2015. In summary, you can reject it for a full refund within 30 days of delivery; after that, and within six months, you are entitled to a repair or replacement, or in some cases a refund. Please email us with your order number and a photo of the issue and we will put it right, including the cost of postage.

We also offer a 12-month manufacturing warranty – see our Warranty page. Our warranty is in addition to your legal rights and does not cover normal wear and tear, accidental damage or misuse.

8. Delays from our makers

Some items are made in small batches by our artisan partners. If an item you ordered cannot be sent within four weeks, we will contact you and you can choose to wait for it, choose an alternative, or cancel for a full refund.

9. Custom and branded orders

For personalised, custom-made or branded orders, we will agree the design, price and timescale with you in writing. You are responsible for the accuracy of any text, logos or artwork you send us. Colours may not match exactly because of our materials and handmade processes. You can cancel a custom order at any time before we start making it.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any rights you have by law as a consumer. Our products are for domestic and private use; if you buy for business purposes, we are not liable for loss of profit or business.

11. Your personal data

We use your personal data as set out in our Privacy Policy.

12. Questions and complaints

If you have a question or complaint, please email info@paguroupcycle.com. We reply personally and aim to resolve every issue quickly and fairly.

13. Changes and governing law

We may update these terms from time to time; the terms in force when you place your order will apply to it. These terms are governed by English law. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the EU, you also benefit from the mandatory consumer protections of your country of residence.