My item arrived faulty – what can I do?

We're sorry to hear this! Please email info@paguroupcycle.com with your order number, a photo and a short description of the problem.

Under the Consumer Rights Act 2015, if an item is faulty or not as described you can reject it for a full refund within 30 days of delivery. After 30 days and within six months, you're entitled to a repair or replacement (or a refund if that isn't possible). We'll cover the cost of returning a faulty item.

My item has developed a fault – what can I do?

On top of your legal rights, we offer a 12-month manufacturing warranty on our products. Please send photos of the fault to info@paguroupcycle.com with your order number (or the email address you ordered with). Depending on the fault, we'll offer a repair or a replacement. If you need a spare part, just let us know and we can send it to you.

The warranty does not cover normal wear and tear, accidental damage or misuse. Natural marks, textures and variations in reclaimed materials are part of each item's character and are not faults.

Our warranty is in addition to your statutory rights and does not affect them. Even outside the warranty period, please get in touch – we'll always look into it for you.