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Paguro Frequently Asked Questions:

What's the upcycle process?

We go through a 6 step process of: Finding, Preparing, Choosing, Creating, Inspecting, and Impacting. Learn more.

What materials do you upcycle from?

Recycled Buses & Lorries Inner Tubes, Oak Barrels, Bike Chains, Motorcycle Tyres, Military Canvas Tents, Skateboards, Wood Offcuts, Seatbelts, and Printer Belts. Learn more.

What is upcycling?

Upcycling is a form of recycling that focuses on transforming unwanted items or materials into covetable, high-value upcycled products. Learn more.

What is vegan leather?

Vegan leather (sometimes known as faux-leather or artificial leather) is used to describe a leather-like material made from a material other than animal skin. Learn more.

What is sustainable fashion?

Sustainable fashion (or ‘slow’ fashion) is a movement dedicated to reducing the environmental and social impact of cheap, ‘fast’ fashion. Learn more.

What is veganism?

In short form, veganism is an extreme extension of vegetarianism; it’s a diet and lifestyle that doesn’t consist of any animal products or by-products. Learn more.



Customer Care FAQs

We'll always try our best to help with your query.

How do I care for Inner Tube products?

The rubber of the inner tubes is extremely durable, so it shouldn’t need much looking after. There’s no need for waxing, protective sprays or heavy detergents. Water and a soft cloth should be ideal for the job.

Will the colour from the Inner Tube bags and accessories transfer to my clothes?

The inner tube material is carefully cleaned before it is used and we have received no feedback from customers suggesting that marks have been left. The material is entirely water resistant and so it can be cleaned without harming the product, if you are in any doubt.

How do I add a gift message to my order?

First, Choose your Products. Then, Add to Cart. Finally, Add Order Notes within the Shopping Cart Section.

How to fix a broken zipper?

Over time, the slider (the piece that locks the teeth of the zip together) starts to loosen and gape. Learn in a few simple steps how you can mend the zip. Learn more.

Where can I find your products?

You can find Paguro products in retailers across the UK, Europe and the USA. Learn more.

How do I return a product?

We have a no questions cancellation and returns policy. Learn more.

What happens if I order from the EU?

As our website is shipping from the UK to the EU, when customers outside the UK buy from us, they may also have to pay VAT to their own country. Learn more.

How do I contact you?

Contact us for help or advice via our contact page.

Do you offer corporate gift packages?

Yes. Get in touch if you’re interested in corporate gifts that say ‘WOW!’ instead of WHY? Enquire now.

Do you offer wholesale discounts?

Yes. If you are interested in bringing our upcycled bags, jewellery and accessories to your own shop, we would be delighted to hear from you. Become a stockist.

Paguro Jewellery FAQs

  • I’m allergic to metal, do you have any jewellery that’s metal-free?

    Our inner tube necklaces and bracelets are perfect for those with metal allergies as we use plastic button clasps in place of metal components.

  • Is your inner tube jewellery suitable for those with latex allergies?

    Our inner tube jewellery is made using reclaimed natural rubber. As such, they will contain latex and we would have to recommend that anyone with a latex allergy avoids wearing the inner tube jewellery. We do have jewellery ranges which do not contain rubber, which will hopefully be more suitable.

  • Do your necklaces only come in one size?

    To reduce unnecessary waste, we make our necklaces to one standard size. However, we can custom make if you are looking for something shorter or longer. We generally have a 3-4 week turnaround time for custom made pieces. Please contact us at: info@paguroupcycle.com and we would be happy to discuss your requirements.

  • Does your jewellery need any special care?

    Our jewellery is made for everyday use and as such we use hard wearing and robust materials such as wood, rubber and resin. Having said that, the designs for our inner tube jewellery can be intricate and as such we would advise not to stretch the rubber too much as it can break or tear. For the earrings and necklace which contain silver and gold, the metal may oxidise over the time so you may need to polish the metal.